My CV | Niressa

Skills/Competencies

Career History

Current Role

Analyst: Project Management Office ABSA Capital (South Africa)

Reporting on project statistics & milestones up to ExCo level.
Drive & manage project management methodologies in alignment with ABSA Capital governance processes.
Preparing quality assurance reviews & gated reviews of key project outcomes.
Measure & track key deliverables, milestones & benefit realization.
Financial analysis & consolidation of projects and portfolios.
Support the PMO team by ensuring that all project role players in the Portfolio contributor their monthly project status reports within the determined deadline.
Reviewing and ensuring the quality, integrity, and accuracy of project reports.
Coordinating the submission and management of financial Business Cases for ManCo & ExCo review.
Gather information relating to Cluster & portfolio-level project & programme risks, issues, dependencies and lessons learned.
Build & foster relationships with peers, colleagues & business stakeholders & role players, at all levels of the organization in order to improve overall effectiveness.

May 2011 – August 2014

Service Management: IPC Manager ABSA Capital (South Africa)

Responsible for the ITIL Service Management processes: Incident, Problem, Change and Release.
Managing the logistics associated with the Incident and Problem Management process, ie. Running internal bridges, sending official communications to Business etc.
To restore normal services after Incident/Problem interruption in the fastest possible timeframe to minimise the adverse affects on business operations.
Compilation of stakeholder reports and presentations.
To ensure that software (projects/small enhancements), hardware, and infrastructure are delivered to the ABSA Production environment, in an organised and disciplined manner, without compromising client services, availability, or quality.

To ensure compliance with the Change Management Policy for IT Services by all service areas intending to implement any system changes into the Production environment.

Responsible for Configuration Management for HPSC and Service Now
Daily Communication of system availability across the ABSA environment to key stakeholders.
Assist internal and external Auditors by running reports and providing evidence.

February 2010 – April 2011

Application Management: Electronic Trading ABSA Capital (South Africa)

Supporting business users with application issues.
Ensure that production changes are successfully tested in the environment, proactively manage changes in the environment, and ensure the effective implementation and stabilisation of changes in the business unit.
Ensure system/application health and availability by performing SOD/EOD checks
Server Maintenance and Application Maintenance.
Monitoring and XTP Synthesis Adapters (SAFEX, Equities).
Incident & Problem Management.
Ensure online Wiki’s are accurately created, maintained.
Participated in XTP’s initiatives, upgrades and projects and Future Close out Preparations.
DR Preparations.

May 2009 – January 2010

Application Management: Pricing and Risk ABSA Capital (South Africa)

Supporting business users with application users.
Ensure that production changes are successfully tested in the environment, proactively manage changes in the environment, and ensure the effective implementation and stabilisation of changes in the business unit.
Ensure system/application health and availability by performing SOD checks.
Server Maintenance.
Monitoring TMS Synthesis Adapter.
Incident & Problem Management.
DR Preparations.
Ensure all scheduled jobs/overnight runs are scheduled in Autosys.
Ensure online Wiki’s are accurately created, maintained.
Participated in Pricing and Risk’s initiatives, upgrades, projects and migration.

June 2008 – February 2009

Job Title: 2^ND Line Support Analyst Royal Bank of Canada Dexia (London)

Prime responsibility is to provide 1st and 2nd line support for all business areas
Active Directory Administration (creating and deleting users, administration user permissions)
Liaising with the various teams resolving requests and problem tickets
Supporting Microsoft Outlook
Call updating and monitoring using Service Center call logging application
Blackberry Troubleshooting and problem solving

March 2008 – May 2008 HSBC Bank plc (London)

Job Title: 2^ND Line Support Analyst

1st and 2nd line support in the Premier Helpdesk supporting VIP’s and executives and Trade Floor.
Supporting users with both software and hardware issues deskside.
Unser account administration in Active Directory.
Building kit for deployment as part of Upgrade Project.
Migration of user files from old machine to new machine pre-deployment.
Installing and configuring applications using SMS and scripts.
Worked to a strict SLA

July 2007 – February 2008 LLOYDS TSB (London)

Job Title: Tech Desk Production Support/IT Security

1^st August 2006 – June 2007 BNP PARIBAS INVESTMENT BANK (London)

Job Title: Scheduler – Trade Floor Support 1^ST /2^ND Line

Courses Completed

Qualifications